EVERYTHING YOU WANTED TO ASK

FAQ

Is there a discount for first-time customers?

Join our list from the footer for 10% off your first order — the code arrives by email the moment you sign up.

How long does shipping take?

Orders leave our atelier within 1–2 business days with free express worldwide delivery. Typical delivery: 2–7 business days depending on your destination. You receive a tracking link the moment your order ships.

What if they don't suit me?

You have 14 days from delivery to return or exchange them, unworn and in their original packaging. Return shipping is arranged by you and at your own cost — unless the frame arrived faulty, damaged or wrong, in which case we cover it and send a prepaid label. Write to us and we guide you through it.

Do the lenses actually protect my eyes?

Yes — every RAGGIO lens is UV400, blocking 100% of UVA and UVB rays. Protection is the product; the design is the bonus.

Is the checkout secure?

Payments are processed by PayPlus, a PCI-DSS Level 1 certified payment provider, over an encrypted connection. We never see or store your card details. Visa, Mastercard, American Express, Google Pay and Apple Pay are accepted.

Do you ship to my country?

We ship worldwide, free. If your country isn't listed at checkout, contact us and we'll arrange it.

What's in the box?

Your frames arrive in RAGGIO gift packaging with a protective hard case and a microfiber cloth — ready to give, or to keep.

How do I reach a human?

Email raggiobrand@gmail.com — we answer within one business day.